Guarantee

Return and Exchange Policy

Gem City hopes that you will not have a need to return your purchases to us or have any difficulties with your order.  No return of food is accepted, under any circumstances.  Gem City cannot be responsible for damage if you (or the recipient of a gift) are not present at time of delivery and the damage occurs as a result of the delay in claiming the package.  Also Gem City cannot be responsible for heat damage, (view shipping requirements during “Hot Weather” else where). 

We highly recommend shipping to an address where someone will be able to receive the package when delivered.  If you are purchasing candy items from Gem City those packages which could be left outside of your home all day may be damaged by weather that is too hot, cold, rainy or humid.

When returning any product to Gem City for any reason you must first obtain a Return Authorization number (RA#) from Gem City customer service.  The RA# will be your tracking number of our products.  Any products returned to Gem City without an RA# will be returned to sender.

Products damaged in shipping.

All merchandises leaves our business in perfect condition.  It then becomes the BUYER’S RESPONSIBILITY to claim for damages with the delivering carrier.

If you receive products that were damaged during shipping we ask that you contact the shipping company.

Fulfillment errors

If we make an error fulfilling your order, we ask that you contact our Customer Service immediately.  Monday through Friday, 10 a.m. to 5 p.m. Central time at 608-356-4922.

Privacy Policy (for Internet use)

We value your Privacy! Gem City is strongly committed to respecting the information you submit to us.  

All information gathered on this Web site is used for the sole purpose of completing your transaction.  Information such as name, address, phone number, email address etc, is considered confidential information.  We do not share any of your information with any outside agency.  We may use this information from time to time to notify you of special offers from Gem City that may be of interest to you.

Security Information

Gem City uses a secure server to process your order and credit card information.  Gem City uses industry standard SSL (Secure Sockets Layer) encryption software for state of the art security when you place orders online.  Gem City does NOT share your information with anyone outside of our company.